By visiting stellaandchewysraw.com, browsing our stella and chewy dog food and stella and chewy cat food product range, adding items to your cart, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you (“the Customer”) and Stella & Chewy’s (“the Company”, “we”, “us”, or “our”) operating at stellaandchewysraw.com.

We reserve the right to update or modify these Terms at any time without prior notice. The most current version of these Terms will always be available at stellaandchewysraw.com/terms-conditions/. Your continued use of our website or purchase of stella and chewy pet food products following any changes constitutes your acceptance of the revised Terms. If you do not agree with any updated Terms, you must stop using stellaandchewysraw.com immediately.

Why We Have a Minimum Order

The $100 minimum order at stellaandchewysraw.com exists to ensure we can continue to offer free shipping on all orders of stella and chewy dog food, stella and chewy cat food, and stella and chewy pet food across the United States. Shipping premium raw pet food — particularly stella and chewy frozen dog food and cold-chain products — involves significant logistics costs. The minimum order threshold helps us offset these costs and maintain our commitment to free delivery on every order.

Minimum Order & Discounts

The $100.00 minimum order applies to your cart subtotal before any promotional discounts, coupon codes, or store credit are applied. For example, if you have a $20 discount code and your cart value is $105, the minimum order requirement is still met as your pre-discount subtotal exceeds $100. However, if your pre-discount subtotal is $95 and a $10 coupon is applied, the order will not meet the minimum threshold and cannot proceed to checkout.

Minimum Order & Free Shipping

Free standard shipping on all US orders continues to apply to all eligible stella and chewy pet food orders that meet the $100 minimum order value. There is no additional free shipping threshold beyond the minimum order requirement — all orders at or above $100 ship free to the contiguous United States. For more details see our Shipping Policy.

We make every effort to accurately describe all stella and chewy dog food, stella and chewy cat food, and other stella and chewy pet food products listed on stellaandchewysraw.com. Product descriptions, ingredient lists, nutritional information, and images are provided in good faith and are as accurate as possible at the time of publication.

Product Accuracy

While we strive for complete accuracy in all stella and chewy pet food product descriptions, ingredient information, and packaging details on stellaandchewysraw.com, we cannot guarantee that all product descriptions are error-free. Product formulations, packaging, and ingredient lists may change periodically. We recommend always reading the product label upon receipt for the most current and accurate information about your stella and chewy dog food or stella and chewy cat food purchase.

Product Availability

All stella and chewy pet food products listed on stellaandchewysraw.com are offered subject to availability. We reserve the right to limit quantities, discontinue products, or substitute products of equal or greater value without prior notice. If a stella and chewy dog food or stella and chewy cat food product in your order becomes unavailable after your order has been placed, we will contact you promptly to offer an alternative or a full refund for the unavailable item.

Image Accuracy

Product images on stellaandchewysraw.com are displayed for illustrative purposes. Actual stella and chewy pet food packaging, product appearance, and colors may vary slightly from images shown on the website due to screen display settings, packaging updates, or batch variations. Image inaccuracies do not constitute grounds for returns or refunds unless the product itself is materially different from what was described.

All prices for stella and chewy dog food, stella and chewy cat food, and other stella and chewy pet food products displayed on stellaandchewysraw.com are listed in US Dollars (USD) and are inclusive of any applicable product taxes unless otherwise stated. Prices are subject to change without notice.

Price Accuracy

We make every effort to ensure that all stella and chewy pet food product prices displayed on stellaandchewysraw.com are accurate and up to date. In the event of a pricing error, we reserve the right to cancel any order placed at the incorrect price, even after an order confirmation email has been sent. You will be notified of any pricing discrepancy and offered the option to re-order at the correct price or receive a full refund.

Accepted Payment Methods

We accept the following payment methods for all stella and chewy pet food orders at stellaandchewysraw.com:

Currency & Taxes

All transactions on stellaandchewysraw.com are processed in US Dollars (USD). Applicable sales taxes are calculated at checkout based on your delivery address. Tax amounts for stella and chewy pet food orders will be clearly displayed before you confirm your purchase. We are not responsible for any currency conversion fees charged by your bank or payment provider for international transactions.

Payment Security

All payment information submitted on stellaandchewysraw.com is processed through PCI DSS-compliant payment processors. We do not store your full credit card details on our servers. All payment data is encrypted using SSL technology. For more information on how we handle your financial data, please see our Privacy Policy.

Order Confirmation

Once you submit your order for stella and chewy dog food, stella and chewy cat food, or any other stella and chewy pet food product at stellaandchewysraw.com, you will receive an automated order confirmation email to the address provided at checkout. This email confirms that we have received your order and that payment has been successfully processed. Please note that the order confirmation email does not constitute acceptance of your order — we reserve the right to refuse or cancel any order for any reason including stock unavailability, pricing errors, or suspected fraud.

Cancellation Window

How To Cancel An Order

To cancel a stella and chewy pet food order within the 2-hour cancellation window, email orders@stellaandchewysraw.com with the subject line “Order Cancellation — [Your Order Number]”. Include your full name, order number, and the reason for cancellation. Our team will confirm whether cancellation is still possible based on the current fulfilment status of your order. If cancellation is successful, a full refund will be issued to your original payment method within 3–5 business days in accordance with our Refund Policy.

Right to Refuse Orders

We reserve the right to refuse, cancel, or limit any order placed at stellaandchewysraw.com for reasons including but not limited to: suspected fraudulent activity, failure to meet the $100 minimum order requirement, failure of payment authorization, product unavailability, errors in pricing or product description, or orders that violate these Terms and Conditions. You will be notified by email if your stella and chewy pet food order is refused or cancelled and a full refund will be issued where applicable.

All stella and chewy pet food orders meeting the $100 minimum order requirement qualify for free standard shipping to the contiguous United States. Estimated delivery timeframes, cold-chain shipping details for stella and chewy frozen dog food and stella and chewy raw blend products, and all other shipping information are detailed in our full Shipping Policy.

Risk of loss and title for all stella and chewy dog food, stella and chewy cat food, and other stella and chewy pet food products pass to you upon dispatch from our facility. We are not liable for delays caused by third-party carriers, weather events, or circumstances outside our reasonable control once your order has been dispatched. For lost or damaged shipments, please refer to our Shipping Policy and contact us promptly.

Our return and refund policies for stella and chewy dog food, stella and chewy cat food, and all other stella and chewy pet food products are detailed in full in our dedicated policy pages. These policies form part of these Terms and Conditions and are incorporated herein by reference.

• Returns: Eligible unopened stella and chewy pet food products may be returned within 30 days of delivery. Full details, including non-returnable items and the step-by-step return process, are available in our Return Policy.
• Refunds: Approved refunds for stella and chewy pet food orders are processed within 3–5 business days of approval and returned to the original payment method. Full details, refund methods, partial refund scenarios, and processing timelines are available in our Refund Policy.
• Defective or Damaged Products: Products received damaged or defective qualify for a full refund or replacement regardless of whether they have been opened. Contact us within 48 hours of delivery with photographic evidence.
• Frozen Products: Stella and chewy frozen dog food and stella and chewy raw blend frozen products that arrived thawed or compromised qualify for replacement or refund — contact us within 24 hours of delivery.

All content published on stellaandchewysraw.com — including but not limited to text, product descriptions, images, graphics, logos, icons, audio clips, digital downloads, data compilations, and software — is the property of Stella & Chewy’s or its content suppliers and is protected by applicable intellectual property laws.

By using stellaandchewysraw.com you agree to use the website only for lawful purposes and in a manner that does not infringe the rights of any third party or restrict or inhibit the use and enjoyment of the website by others.

Prohibited Activities

You agree not to engage in any of the following activities on stellaandchewysraw.com:

• Using the website in any way that violates any applicable federal, state, or local laws or regulations
• Attempting to circumvent the $100 minimum order requirement through fraudulent means
• Submitting false, misleading, or fraudulent orders for stella and chewy pet food products
• Impersonating any person or entity or misrepresenting your affiliation with any person or entity
• Attempting to gain unauthorized access to any part of stellaandchewysraw.com or its systems
• Transmitting any malicious code, viruses, or disruptive software to stellaandchewysraw.com
• Harvesting or collecting personal information of other users without consent
• Using automated systems or bots to scrape, crawl, or extract data from stellaandchewysraw.com without written permission

Review Submission Guidelines

When submitting a review of stella and chewy dog food, stella and chewy cat food, or any other stella and chewy pet food product, you agree that your review is honest, based on your genuine experience, does not contain false or misleading statements, does not include personal information about third parties without their consent, and does not violate any applicable laws. We reserve the right to remove any review that violates these guidelines or these Terms.

Stellaandchewysraw.com and all stella and chewy pet food products are provided “as is” and “as available” without any warranties of any kind, either express or implied, to the fullest extent permitted by law. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Product Performance Disclaimer

While stella and chewy dog food, stella and chewy cat food, and all stella and chewy pet food products are crafted to the highest quality standards and are AAFCO compliant, we cannot guarantee specific health outcomes for individual pets. Individual pet health results may vary based on breed, age, health condition, activity level, and other dietary factors. The information provided about stella and chewy pet food products on stellaandchewysraw.com is for general informational purposes only and is not a substitute for veterinary advice.

Pet Health Disclaimer

If your pet has a known health condition, food allergy, or specific dietary requirement, we recommend consulting your veterinarian before introducing any new stella and chewy dog food or stella and chewy cat food product into their diet. Stellaandchewysraw.com and Stella & Chewy’s are not liable for any adverse health reactions in pets resulting from the use of our products where the customer has failed to consult a veterinarian as recommended.

To the fullest extent permitted by applicable law, Stella & Chewy’s and stellaandchewysraw.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or your purchase of stella and chewy dog food, stella and chewy cat food, or any other stella and chewy pet food product.

Our maximum aggregate liability to you for any claim arising out of or related to these Terms or your use of stellaandchewysraw.com — regardless of the basis of the claim — shall not exceed the total amount paid by you for the specific stella and chewy pet food order giving rise to the claim. This limitation applies regardless of whether the potential liability is based on contract, tort, negligence, or any other legal theory.

These Terms and Conditions, and any disputes arising from or related to your use of stellaandchewysraw.com or purchase of stella and chewy pet food products, shall be governed by and construed in accordance with the laws of the United States of America and the state in which Stella & Chewy’s is incorporated, without regard to conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms or stellaandchewysraw.com shall be brought exclusively in the federal or state courts located in the applicable jurisdiction. By using stellaandchewysraw.com and purchasing stella and chewy dog food, stella and chewy cat food, or other stella and chewy pet food products, you consent to the personal jurisdiction of such courts.

We reserve the right to modify, update, or replace any part of these Terms and Conditions at any time by posting the revised Terms at stellaandchewysraw.com/terms-conditions/. Changes take effect immediately upon posting. We may also notify you of material changes by email if you are a registered customer of stellaandchewysraw.com.

Material changes that may directly affect your stella and chewy pet food orders — such as changes to the minimum order requirement, pricing policies, or return and refund terms — will be communicated with reasonable notice via the header banner on stellaandchewysraw.com and by email where appropriate. It is your responsibility to review these Terms periodically to remain informed of any updates.

If you have any questions, concerns, or comments about these Terms and Conditions or any aspect of shopping for stella and chewy pet food at stellaandchewysraw.com, please do not hesitate to get in touch with our team.