Stella & Chewy’s Return Policy — Easy Returns On All Pet Food Orders
We stand behind every bag of stella and chewy dog food, stella and chewy cat food, and all stella and chewy pet food we sell. If you’re not completely satisfied, our return process is simple, fair, and fast.
At stellaandchewysraw.com, we are committed to your complete satisfaction with every stella and chewy dog food, stella and chewy cat food, and stella and chewy pet food order. If for any reason you are not happy with your purchase, our return policy is designed to make the resolution process as easy and straightforward as possible. Please read this policy carefully or visit our FAQ page for answers to common return questions.
Our Return Policy
We offer a 30-day return window on eligible stella and chewy pet food products purchased at stellaandchewysraw.com. If you are not fully satisfied with your stella and chewy dog food or stella and chewy cat food order, you may request a return within 30 days of the delivery date.
Return Window
Returns must be initiated within 30 calendar days of the confirmed delivery date of your stella and chewy pet food order. The delivery date is confirmed via the tracking information provided in your shipping confirmation email. Returns requested after the 30-day window has expired will not be eligible unless the product is defective or was received damaged — in which case please contact us immediately regardless of the time elapsed.
Eligible Products
The following stella and chewy pet food products are eligible for return within the 30-day return window, provided they meet the condition requirements below:
- Stella and chewy dog food — freeze dried, kibble, raw blend, and dry formats in unopened, original sealed packaging
- Stella and chewy cat food — freeze dried and wet formats in unopened, original sealed packaging
- Stella and chewy treats and stella and chewy dog treats — in unopened original packaging
- Stella and chewy meal mixers, stella and chewy bone broth, and stella and chewy toppers — in unopened original packaging
- Accessories and non-food items — within 30 days of delivery in original unused condition
Condition Requirements
To be eligible for a return, stella and chewy pet food products must be returned in their original, unopened, factory-sealed packaging. Products that have been opened, partially consumed, or removed from their original packaging are not eligible for standard return. Please see Section 4 for exceptions relating to defective or damaged products.
✅ Satisfaction Guarantee: If your stella and chewy dog food or stella and chewy cat food arrived damaged, is defective, or was incorrectly sent, you are entitled to a full return or replacement regardless of whether the product has been opened. Contact us within 48 hours of delivery in these cases.
Stella & Chewy’s Frozen Dog Food Returns
Stella and chewy frozen dog food and stella and chewy raw blend frozen products are perishable items and are subject to special return conditions. Frozen stella and chewy raw dog food products that have been thawed cannot be returned for safety and hygiene reasons. However, if your frozen order arrived thawed, damaged, or otherwise compromised, please contact us within 24 hours of delivery with photographs and we will arrange a full replacement or refund at no cost to you.
How To Return A Stella & Chewy’s Order
Our return process for stella and chewy pet food orders is designed to be as simple and stress-free as possible. Follow these steps to initiate and complete your return.
Contact Stella & Chewy’s Customer Support
Email our returns team at returns@stellaandchewysraw.com to initiate your return. Include your order number, the specific stella and chewy dog food or stella and chewy cat food product you wish to return, and the reason for your return. Our team will respond within 1–2 business days with your Return Merchandise Authorization (RMA) number and further instructions.
Provide Your Order Details
When contacting our returns team, please have the following information ready: your full name, the email address used to place the order, your order number (found in your confirmation email), the stella and chewy pet food product(s) you wish to return, and your reason for returning. The more detail you provide, the faster we can process your return request.
Package Your Return Securely
Once your return is approved and you have received your RMA number, carefully repackage the stella and chewy pet food product(s) in the original packaging or a sturdy equivalent box. Write your RMA number clearly on the outside of the package. For stella and chewy frozen dog food returns authorized by our team, special packaging instructions will be provided in your approval email.
Ship Your Return Back
Ship your return to the address provided in your RMA approval email. We recommend using a trackable shipping method to ensure safe delivery. For returns of defective or incorrectly sent stella and chewy dog food or stella and chewy cat food products, we will provide a prepaid return shipping label. For standard change-of-mind returns, return shipping costs are the responsibility of the customer.
Receive Your Resolution
Once your returned stella and chewy pet food products are received and inspected at our facility, we will notify you by email within 1–2 business days. Your refund or exchange will be processed within 3–5 business days of receiving your return. Refunds are issued to the original payment method used at checkout on stellaandchewysraw.com. For exchange requests, your replacement stella and chewy product will be dispatched within 1–2 business days of return receipt.
📋 Important: Always obtain an RMA number before shipping your return. Packages returned to our facility without an RMA number may be refused or experience significant processing delays. Contact returns@stellaandchewysraw.com to get your RMA number first.
Non-Returnable Stella & Chewy’s Products
While we strive to make returns as easy as possible, certain stella and chewy pet food products and circumstances are not eligible for standard returns. Please review the following non-returnable categories before initiating a return request.
🔓 Opened Food Products
Any stella and chewy dog food, stella and chewy cat food, or other stella and chewy pet food products that have been opened, unsealed, or partially consumed are not eligible for standard return due to food safety regulations.
🍖 Consumed Pet Food
Stella and chewy pet food that has been fed to your pet, even partially, cannot be returned. If your pet experienced an adverse reaction to any stella and chewy dog food or stella and chewy cat food, please contact us to discuss your options.
❄️ Thawed Frozen Products
Stella and chewy frozen dog food and stella and chewy raw blend frozen products that have been thawed — even if unopened — cannot be returned for food safety reasons. Thawed products that arrived in that condition are covered under our damage policy.
🏷️ Sale & Clearance Items
Stella and chewy pet food products purchased during clearance sales, marked as final sale, or purchased using a one-time promotional discount may not be eligible for standard return. The product listing will indicate if the item is final sale.
📦 Missing Original Packaging
Products returned without their original packaging, labels, or with damaged packaging that cannot be verified as stellaandchewysraw.com products may not be accepted for return. Please keep original packaging until you are certain you are satisfied with your order.
⏰ Returns After 30 Days
Standard return requests submitted more than 30 calendar days after the confirmed delivery date of your stella and chewy pet food order will not be accepted, except in cases of defective products or delivery errors which may be reviewed on a case-by-case basis.
⚠️ Exception for Defects: If any stella and chewy dog food or stella and chewy cat food product is found to be defective, contaminated, or materially different from what was advertised, you are entitled to a full return or replacement regardless of whether the product has been opened or the 30-day window has passed. Please contact us immediately with evidence.
Damaged or Defective Products
We take the quality of every stella and chewy pet food product extremely seriously. If your stella and chewy dog food, stella and chewy cat food, or any other stella and chewy product arrives damaged or is found to be defective, we will make it right — quickly and at no cost to you.
What To Do If Your Product Is Damaged
- Photograph the damage immediately — Before opening, discarding, or moving any damaged packaging, take clear photographs of the outer box, inner packaging, and affected stella and chewy pet food products.
- Do not discard any packaging — Keep all packaging materials until your claim is fully resolved. This includes the shipping box, any inner padding, and the product packaging itself.
- Contact us within 48 hours — Email returns@stellaandchewysraw.com with your order number, a description of the damage, and your photographs within 48 hours of delivery. Claims submitted after 48 hours may not qualify for a free replacement.
- We assess and resolve — Our quality assurance team will review your photos and order details within 1–2 business days. If the damage or defect is confirmed, we will arrange a full replacement shipment of your stella and chewy product or issue a complete refund — whichever you prefer.
Photo Evidence Requirements
To process a damage or defect claim for your stella and chewy dog food or stella and chewy cat food order, we require clear photographs of: (1) the outer shipping box showing any external damage, (2) the inner packaging and any damaged stella and chewy pet food products, and (3) any product labels showing the batch number or expiry date. Without photos we are unable to process damage claims, so please photograph everything before disposing of any packaging.
Resolution Timeframe
Confirmed damage and defect claims for stella and chewy pet food orders are resolved within 3–5 business days of claim submission. Replacement shipments are dispatched within 1–2 business days of claim approval. Refunds for damaged stella and chewy dog food or stella and chewy cat food orders are processed to the original payment method within 3–5 business days of claim approval.
📸 Photo Tip: When photographing damaged stella and chewy pet food, ensure photos are taken in good lighting and show the damage clearly. Multiple angles are helpful. Include a photo of the shipping label to help us identify the carrier responsible for any transit damage.
Exchange Policy
If you ordered the wrong stella and chewy dog food size, flavor, or product, or simply want to try a different stella and chewy pet food variety, our exchange process makes switching easy. Exchanges follow the same eligibility requirements as standard returns — products must be unopened and in original condition within 30 days of delivery.
If the replacement stella and chewy pet food product you want is higher in price than the original, the difference will be charged to your original payment method. If the replacement is lower in price, the difference will be refunded. Price differences are communicated before processing your exchange.
💡 Exchange Tip: Not sure which stella and chewy dog food or stella and chewy cat food product is right for your pet? Visit our FAQ page or our pet food blog for expert guides on choosing the best stella and chewy product for your dog or cat’s needs.
Contact Us For Returns
Our dedicated returns and customer satisfaction team is ready to help with any questions about returning your stella and chewy pet food order from stellaandchewysraw.com. Whether you have a question about eligibility, need an RMA number, or want to discuss your options, we’re here for you.
↩️ Returns & Customer Satisfaction Contact
Stella & Chewy’s — Returns Team
stellaandchewysraw.com
📧 Email: returns@stellaandchewysraw.com
⏱ Response Time: Within 1–2 business days
📋 Please include your order number in all return inquiries
For refund processing questions, please visit our Refund Policy. For shipping and delivery questions, visit our Shipping Policy. For general product questions about stella and chewy dog food and cat food, visit our FAQ page. To browse all products, visit our online shop.