We offer multiple shipping options to suit every customer’s needs when ordering stella and chewy pet food from stellaandchewysraw.com. Whether you need standard delivery or require your stella and chewy dog food order quickly, we have a shipping option for you.

Standard US Shipping

Standard shipping is completely free on all orders of stella and chewy pet food to the contiguous United States — no minimum order value, no promo code required. Simply add your stella and chewy dog food, stella and chewy cat food, or any other stella and chewy product to your cart and free shipping is automatically applied at checkout on stellaandchewysraw.com.

Expedited Shipping

Need your stella and chewy dog food or stella and chewy cat food faster? Expedited shipping delivers your order within 2–3 business days. The cost of expedited shipping is calculated based on your order size, weight, and delivery location and is displayed clearly at checkout before you complete your purchase.

Free Shipping Threshold

Free standard shipping applies to all orders of stella and chewy pet food at stellaandchewysraw.com — there is no minimum order threshold. We believe pet parents shopping for stella and chewy dog food, stella and chewy cat food, and stella and chewy raw dog food should never have to pay to receive their orders. Free shipping applies to every order, every time.

Same Day & Next Day Options

Priority overnight shipping is available for select locations within the contiguous United States. Orders placed before 12:00 PM EST on a business day using overnight shipping will typically be dispatched the same day. Please note that overnight delivery of stella and chewy frozen dog food and stella and chewy raw blend products requires special cold-chain handling — see Section 2 for details.

Shipping stella and chewy frozen dog food and stella and chewy raw blend frozen products requires special handling to ensure your order arrives fresh, safe, and in perfect condition. We take the cold chain seriously and have developed a robust frozen shipping process specifically for stella and chewy raw dog food frozen formats.

Stella & Chewy’s Frozen Dog Food Shipping

Stella and chewy frozen dog food — including stella & chewy’s raw blend frozen varieties and any other frozen stella and chewy raw products — are shipped in insulated packaging with sufficient dry ice to maintain frozen temperatures throughout transit. Orders are dispatched Monday through Wednesday to avoid weekends in transit where temperature management is more difficult.

Dry Ice & Insulated Packaging

All stella and chewy raw dog food frozen orders are packed with food-grade dry ice and insulated foam liners designed to maintain temperatures for the expected transit duration. Please be aware that dry ice is a hazardous material — upon receiving your order, allow the packaging to vent before disposing of the dry ice outdoors or in a well-ventilated area. Never handle dry ice with bare hands.

Delivery Requirements for Frozen Orders

Because stella and chewy frozen dog food and stella and chewy raw blend orders contain perishable items, we strongly recommend that someone is available to receive the delivery. If your frozen stella and chewy pet food order is left in the sun or at an elevated temperature for an extended period, product quality may be compromised. We cannot be held responsible for product quality issues resulting from missed frozen deliveries where the package was left unattended.

Delivery timeframes for your stella and chewy pet food order depend on your location within the United States. The following estimates apply to standard free shipping and begin from the date your order is dispatched — not the date of purchase. Processing time (1–2 business days) is additional.

Processing Time

All stella and chewy dog food and stella and chewy cat food orders placed on stellaandchewysraw.com are processed within 1–2 business days of payment confirmation. Orders placed before 12:00 PM EST on a business day are typically processed the same day. Orders placed on weekends or public holidays will begin processing on the next business day.

Holiday & Peak Period Delays

During major holidays, sales events, and peak shopping periods, processing and delivery times for your stella and chewy pet food order may take slightly longer than usual. We will always notify you via email if there are any significant delays affecting your stella and chewy dog food or stella and chewy cat food delivery. We recommend placing orders at least 7–10 days in advance during holiday periods to ensure timely arrival.

While we strive to ship stella and chewy pet food to as many locations as possible, certain restrictions apply to ensure product safety and regulatory compliance.

Areas Not Currently Served

• International shipping — We currently ship stella and chewy dog food and stella and chewy cat food within the United States only. International shipping is not available at this time.
• US Territories — Shipping to Puerto Rico, Guam, the US Virgin Islands, and other US territories may be available for select non-frozen stella and chewy pet food products at additional cost. Please contact us to inquire.
• APO/FPO Addresses — We are unable to ship stella and chewy frozen dog food or other perishable items to military APO/FPO addresses. Non-perishable stella and chewy products such as freeze dried and dry kibble may be available — contact us for assistance.

PO Box Restrictions

Standard non-perishable stella and chewy dog food orders including freeze dried products, kibble such as stella and chewy raw coated kibble and stella and chewy wild red, and treats can be shipped to PO Box addresses. However, stella and chewy frozen dog food and stella and chewy raw blend frozen products cannot be shipped to PO Boxes due to perishability and the requirement for direct recipient handoff.

Temperature-Sensitive Product Restrictions

During extreme weather periods — particularly summer months in regions experiencing high temperatures — we may delay shipments of stella and chewy frozen dog food and other temperature-sensitive stella and chewy raw dog food products to ensure product integrity. You will be notified via email if your order is affected, and we will work with you to find the best solution.

Every stella and chewy pet food order placed at stellaandchewysraw.com includes full shipment tracking from the moment your order is dispatched to the moment it arrives at your door. Tracking is provided automatically at no additional cost.

How To Track Your Order

Carrier Partners

We partner with the most reliable carriers in the United States to deliver your stella and chewy dog food and stella and chewy cat food orders. Our primary carriers include UPS, FedEx, and USPS, selected based on your location and the nature of your order (standard vs. frozen stella and chewy raw dog food). The carrier assigned to your order will be shown in your shipping confirmation email.

While we pack every stella and chewy pet food order with the greatest care, occasionally packages may be lost in transit or arrive damaged. Here is exactly what to do if this happens to your stella and chewy dog food or stella and chewy cat food order.

If Your Package Appears Lost

If your tracking information shows no movement for more than 3 business days or your package is significantly overdue, please contact our support team at shipping@stellaandchewysraw.com with your order number. We will open an investigation with the carrier on your behalf. Lost packages are typically resolved within 3–5 business days of reporting. If your stella and chewy pet food order is confirmed lost, we will reship your order or issue a full refund — whichever you prefer.

If Your Package Arrives Damaged

If your stella and chewy dog food or stella and chewy cat food order arrives with visible damage to the outer packaging or the products inside, please follow these steps:

1. Photograph the damage — Take clear photos of the outer packaging and any damaged stella and chewy pet food products inside before discarding anything.
2. Do not discard any packaging — Keep the original shipping box and all packing materials until your claim is resolved.
3. Contact us within 48 hours — Email your photos and order number to shipping@stellaandchewysraw.com within 48 hours of receiving your delivery.
4. We will resolve it — Our team will assess the damage and arrange a replacement shipment or full refund for any damaged stella and chewy products within 3–5 business days.

Thawed Frozen Products

If your stella and chewy frozen dog food or stella and chewy raw blend products arrive thawed or partially thawed, please photograph the products immediately upon opening the package. If the internal temperature is above 40°F (4°C) or the products show signs of spoilage, do not feed them to your pet. Contact us within 24 hours with photos and your order number — we will arrange a full replacement of your stella and chewy raw dog food frozen order at no charge.

Our customer support team is available to assist with any questions or issues relating to your stella and chewy pet food shipment from stellaandchewysraw.com. Whether you have a question about your stella and chewy dog food delivery, want to upgrade your shipping method, or need to report a problem, we’re here to help.