When you interact with stellaandchewysraw.com — whether browsing our stella and chewy dog food range, placing an order for stella and chewy cat food, or signing up for our newsletter — we may collect certain types of information to provide and improve our services.

Personal Information

Personal information is information that identifies you as an individual. We collect personal information when you create an account, place an order, subscribe to our emails, or contact our customer support team. This may include:

• Full name — used to process and address your stella and chewy pet food orders
• Email address — used for order confirmations, shipping updates, and optional marketing
• Delivery address — used to ship your stella and chewy dog food and stella and chewy cat food orders to the correct location
• Phone number — used by our shipping partners to contact you regarding delivery of your order
• Payment information — processed securely through our payment providers; we do not store full card numbers on our servers

Order Information

When you purchase stella and chewy pet food products through stellaandchewysraw.com, we collect details about your order including the products ordered (such as stella and chewy dog food, stella and chewy cat food, or treats), quantities, order value, transaction ID, and delivery preferences. This information is necessary to fulfill your order and maintain accurate purchase records.

Automatically Collected Data

When you visit stellaandchewysraw.com, certain information is collected automatically through cookies and tracking technologies. This includes your IP address, browser type and version, operating system, the pages you visit on stellaandchewysraw.com, the time and date of your visit, referring website URLs, and how long you spend on each page. This data helps us understand how visitors use our site and improve the shopping experience for all stella and chewy customers.

We use the information we collect from you for the following specific purposes related to operating stellaandchewysraw.com and delivering your stella and chewy dog food and stella and chewy cat food orders.

Order Processing

Your personal information is used primarily to process and fulfill your stella and chewy pet food orders. This includes verifying payment, coordinating with our shipping partners, sending order confirmation and tracking emails, and resolving any issues that arise with your stella and chewy dog food or stella and chewy cat food delivery. Without this information, we cannot complete your purchase.

Marketing & Newsletters

If you opt in to our marketing communications, we may use your email address to send you news about new stella and chewy products, promotions, recalls, blog articles, and feeding tips. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at privacy@stellaandchewysraw.com. We will never send you unsolicited marketing without your consent.

Website Analytics

We use analytics tools to understand how visitors navigate stellaandchewysraw.com, which stella and chewy dog food pages are most popular, where visitors come from, and how we can improve the overall experience. This data is analyzed in aggregate and anonymized form and is not linked to your personal identity without your consent.

Customer Service

When you contact our support team with a question about your stella and chewy pet food order, a return, refund, or any other inquiry, we use your information to look up your account, verify your identity, and resolve your issue as quickly as possible. All customer service communications are stored securely and used only for the purpose of resolving your inquiry.

Cookies are small text files placed on your device when you visit stellaandchewysraw.com. We use cookies to remember your preferences, keep you logged in, understand how you use our site, and deliver relevant content about our stella and chewy dog food and stella and chewy cat food products.

How To Manage Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features on stellaandchewysraw.com, including adding stella and chewy pet food products to your cart. To manage cookies, visit the settings menu of your browser and look for the Privacy or Cookies section. You can also opt out of analytics cookies by using browser extensions like uBlock Origin or the Google Analytics opt-out browser add-on.

To operate stellaandchewysraw.com and deliver your stella and chewy dog food and stella and chewy cat food orders, we work with trusted third-party service providers. Each provider is carefully vetted and bound by data processing agreements that require them to protect your information.

Payment Processors

Payment information for your stella and chewy pet food orders is processed by industry-leading payment providers including Stripe and PayPal. These providers handle all payment data in compliance with PCI DSS (Payment Card Industry Data Security Standard). We never store your full card details on stellaandchewysraw.com servers.

Shipping Partners

Your name, delivery address, and order details are shared with our shipping and logistics partners to enable delivery of your stella and chewy dog food and other stella and chewy pet food products. These partners include major carriers such as UPS, FedEx, and USPS. They use your data solely for delivery purposes.

Analytics Tools

We use analytics tools including Google Analytics to understand how visitors use stellaandchewysraw.com. Google Analytics collects anonymized data about page views, session duration, and traffic sources. This data is subject to Google’s own privacy policy. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

Email Service Providers

We use trusted email platforms to send order confirmations, shipping updates, and optional marketing communications about stella and chewy products. Your email address is stored securely with these providers and used only for communication purposes related to stellaandchewysraw.com.

Protecting your personal data is a top priority at stellaandchewysraw.com. We implement industry-standard security measures to safeguard your information whenever you shop for stella and chewy dog food, stella and chewy cat food, or any other stella and chewy pet food products.

SSL Encryption

All data transmitted between your browser and stellaandchewysraw.com is encrypted using SSL (Secure Sockets Layer) technology. You will see the padlock icon in your browser’s address bar, confirming that your connection is secure. This encryption protects your payment information, personal details, and order data from interception by third parties.

Secure Data Storage

Your personal information is stored on secure servers with access controls that limit who can view or modify your data. We regularly review and update our security practices to protect against unauthorized access, data breaches, and other security threats. Payment information is tokenized and never stored in plain text on our systems.

Access Controls

Access to personal data collected through stellaandchewysraw.com is restricted to authorized team members who need it to perform their job functions — such as processing your stella and chewy order or responding to a customer service inquiry. All team members with data access are trained in data protection best practices and bound by confidentiality obligations.

Depending on your location, you may have specific rights regarding your personal data collected through stellaandchewysraw.com. We are committed to honoring these rights and making it easy for you to exercise them.

To exercise any of these rights, please submit a request to privacy@stellaandchewysraw.com. We will respond within 30 days of receiving your request. For California residents, additional rights apply under the California Consumer Privacy Act (CCPA).

Stellaandchewysraw.com and our stella and chewy pet food products are intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe your child has provided personal information through our website while purchasing stella and chewy dog food or stella and chewy cat food, please contact us immediately at privacy@stellaandchewysraw.com and we will delete the information as quickly as possible.

We do not target our marketing to children, and our website content, including all stella and chewy product descriptions and promotional materials, is aimed exclusively at adult pet owners.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Order data (including your stella and chewy dog food and stella and chewy cat food purchase records) is retained for a minimum of 7 years for tax and legal compliance purposes.
• Account information is retained for as long as your account is active, plus a reasonable period afterward to handle any post-account queries.
• Marketing preferences are retained until you unsubscribe or request deletion.
• Analytics data is retained in anonymized form for up to 26 months to help us understand long-term trends in how stella and chewy pet food customers use stellaandchewysraw.com.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer at stellaandchewysraw.com. When we make significant changes, we will notify you by email (if you have opted in to communications) and by posting a prominent notice on our website.

The “Last Updated” date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data when you shop for stella and chewy dog food, stella and chewy cat food, and all other stella and chewy pet food products. Continued use of stellaandchewysraw.com after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you in connection with your stella and chewy pet food purchases at stellaandchewysraw.com, please do not hesitate to reach out to us.

For questions about your order, returns, or refunds — rather than privacy concerns — please visit our FAQ page, our Return Policy, or our Refund Policy. For information about how we deliver your stella and chewy dog food and cat food orders, visit our Shipping Policy.