Stella & Chewy’s Refund Policy — Fast Hassle-Free Refunds On All Pet Food Orders
We stand behind every stella and chewy dog food, stella and chewy cat food, and stella and chewy pet food order. If something isn’t right, we’ll make it right — quickly, fairly, and with no hassle.
At stellaandchewysraw.com, your satisfaction with every stella and chewy dog food, stella and chewy cat food, and stella and chewy pet food order is our highest priority. This refund policy explains exactly when refunds are available, how to request one, and how quickly you can expect to receive your money back. For return-related questions, please also read our Return Policy. For general product questions, visit our FAQ page.
Our Refund Policy
Refund Eligibility Window
Refund requests for stella and chewy pet food orders must be submitted within 30 calendar days of the confirmed delivery date of your order from stellaandchewysraw.com. The delivery date is confirmed via the tracking information provided in your shipping confirmation email. Refund requests submitted after 30 days will not be eligible for standard processing, except in cases of confirmed product defects or delivery errors which are reviewed on a case-by-case basis regardless of the time elapsed.
What Qualifies For a Refund
The following circumstances qualify for a full or partial refund of your stella and chewy pet food order at stellaandchewysraw.com:
- Your stella and chewy dog food or stella and chewy cat food order was never delivered and is confirmed lost by the carrier
- Your order arrived damaged, defective, or materially different from what was advertised on stellaandchewysraw.com
- You received the wrong stella and chewy pet food product or an incorrect quantity due to a fulfillment error on our part
- Your stella and chewy frozen dog food or stella and chewy raw blend frozen products arrived fully thawed or at an unsafe temperature
- Unopened stella and chewy dog food, stella and chewy cat food, or other stella and chewy pet food products returned within 30 days in original sealed condition following our return process
- Your order was cancelled before dispatch and payment has already been collected
Refund Methods Available
Approved refunds for stella and chewy pet food orders can be processed through the following methods. Your preferred method can be indicated when submitting your refund request.
✅ Fastest Refund Option: If you need your refund quickly, choosing stellaandchewysraw.com store credit is the fastest option — typically issued within 1–2 business days of refund approval. Store credit can be used immediately on any stella and chewy dog food, stella and chewy cat food, or other stella and chewy pet food product.
How To Request A Refund
Requesting a refund for your stella and chewy pet food order from stellaandchewysraw.com is a simple three-step process. Our refund team aims to resolve every request as quickly and fairly as possible.
Contact Customer Support
Email our refund team at refunds@stellaandchewysraw.com to initiate your refund request. Please use the subject line “Refund Request — [Your Order Number]” to help us locate your order quickly. Our team responds to all refund inquiries within 1–2 business days. You can also submit a refund request by logging in to your stellaandchewysraw.com account and navigating to your order history.
Provide Your Order Details
To process your refund request as quickly as possible, please provide the following information: your full name, the email address used to place the order, your order number (found in your confirmation email), the specific stella and chewy dog food, stella and chewy cat food, or other stella and chewy pet food product(s) you are requesting a refund for, and the reason for your refund request. If your refund is related to a damaged or defective product, please also attach clear photographs of the issue.
Receive Your Refund
Once your refund request has been reviewed and approved by our team, your refund will be processed within 3–5 business days. You will receive an email confirmation when your refund has been initiated. The time for the refund to appear in your account depends on your payment method — credit and debit card refunds typically take an additional 5–10 business days to appear depending on your bank, while stellaandchewysraw.com store credit is available within 1–2 business days of approval.
📋 Before You Request a Refund: For stella and chewy pet food orders that need to be physically returned, please first initiate a return through our Return Policy process to obtain your RMA number. Your refund will be issued once the returned stella and chewy dog food or stella and chewy cat food products are received and inspected at our facility.
Non-Refundable Items
While we strive to accommodate all reasonable refund requests for stella and chewy pet food orders, certain products and circumstances are not eligible for refunds. Please review the following carefully before submitting a request.
🍖 Consumed Pet Food
Stella and chewy dog food, stella and chewy cat food, or any other stella and chewy pet food product that has been partially or fully consumed by your pet is not eligible for a refund under standard policy. If your pet experienced an adverse reaction, please contact us separately.
🔓 Opened Products (Standard Returns)
Opened stella and chewy pet food packaging that does not involve a defect or safety concern is not eligible for a standard refund. Exceptions apply for defective, damaged, or incorrectly fulfilled products regardless of whether packaging has been opened.
❄️ Thawed Frozen Products
Stella and chewy frozen dog food and stella and chewy raw blend frozen products that were received intact and have since been thawed by the customer are not eligible for refund. Frozen products that arrived thawed are covered under our damage policy.
🏷️ Final Sale Items
Stella and chewy pet food products clearly marked as “Final Sale” or purchased during clearance promotions are not eligible for standard refunds. The product listing will always indicate when a product is final sale before purchase.
⏰ After 30-Day Window
Refund requests submitted more than 30 calendar days after the confirmed delivery of your stella and chewy pet food order will not be processed under standard policy, except for defective products which are reviewed regardless of the time elapsed.
🎁 Gift Cards & Credits
Stellaandchewysraw.com gift cards, promotional credits, and store credit issued as part of a previous refund or promotional program are not refundable and have no cash value. They can only be used toward future stella and chewy pet food purchases.
⚠️ Defect Exception: Any stella and chewy dog food or stella and chewy cat food product that is defective, contaminated, or materially different from what was advertised qualifies for a full refund regardless of whether it has been opened, consumed (partially), or is past the standard 30-day window. Please contact us immediately with evidence of the defect.
Partial Refunds
In certain circumstances, a partial refund may be issued for your stella and chewy pet food order rather than a full refund. Partial refunds apply when only part of an order is affected, when some products are ineligible for full refund, or when the products returned are not in fully original condition.
When Partial Refunds Apply
| Scenario | Refund Amount |
|---|---|
| Only part of your stella and chewy pet food order was damaged or defective | Affected items only |
| Return received with minor packaging damage that reduces resale value | Up to 85% of item value |
| Order partially fulfilled correctly and partially in error | Incorrectly fulfilled items only |
| Discount or promotional price applied — refund based on amount paid, not retail price | Amount paid at checkout |
| Order cancelled after partial fulfilment (some items already shipped) | Unshipped items only |
| Return shipping costs deducted for change-of-mind returns where prepaid label was provided | Full minus shipping cost |
Partial Refund Calculation
Partial refunds for stella and chewy pet food orders are always calculated based on the amount actually paid at checkout on stellaandchewysraw.com — never the retail price if a discount was applied. If you have any questions about a partial refund amount you have received for your stella and chewy dog food or stella and chewy cat food order, our refund team will provide a full itemised breakdown upon request.
ℹ️ Transparency Commitment: We will always communicate the refund amount and the reason for any partial refund before processing it for your stella and chewy pet food order. You will never receive a smaller refund than expected without prior email notification and explanation from our team at stellaandchewysraw.com.
Refund Processing Times
Once your refund for a stella and chewy pet food order has been approved by our team at stellaandchewysraw.com, the time it takes to reach your account depends on the refund method selected and your payment provider. Here is a complete breakdown of expected refund processing timelines.
Credit & Debit Card Refunds
Refunds to credit and debit cards for stella and chewy pet food orders are initiated within 3–5 business days of approval at stellaandchewysraw.com. Once initiated, your bank or card issuer will process the refund within an additional 5–10 business days, depending on their internal processing times. The total time from approval to funds appearing in your account is typically 8–15 business days. If you haven’t seen your refund after 15 business days, please contact both your bank and our team at refunds@stellaandchewysraw.com.
PayPal Refunds
Refunds for stella and chewy pet food orders originally paid via PayPal are returned directly to your PayPal account balance within 3–5 business days of our approval. PayPal refunds are generally faster than bank card refunds and are typically visible in your PayPal account within 5–7 business days total from the date of refund approval by stellaandchewysraw.com.
Store Credit Refunds
Stellaandchewysraw.com store credit is the fastest refund option available. Store credit for eligible stella and chewy dog food and stella and chewy cat food refund requests is typically issued within 1–2 business days of approval. You will receive an email notification containing your store credit code which can be applied at checkout on your next stella and chewy pet food order. Store credit does not expire and can be used across the entire stellaandchewysraw.com product range.
⏱️ Refund Timeline Note: Refund processing times for stella and chewy pet food orders are estimates and depend on factors outside our control including your bank’s processing schedule, public holidays, and payment processor batch processing. If you have waited longer than expected, contact refunds@stellaandchewysraw.com with your order number and we will investigate immediately.
Contact Us For Refunds
Our dedicated refund and customer satisfaction team is ready to assist with any questions or concerns about your stella and chewy pet food order refund. We are committed to resolving every refund request quickly, fairly, and transparently at stellaandchewysraw.com.
💵 Refund & Customer Satisfaction Contact
Stella & Chewy’s — Refund Team
stellaandchewysraw.com
📧 Email: refunds@stellaandchewysraw.com
📋 Subject Line: “Refund Request — [Your Order Number]”
⏱ Response Time: Within 1–2 business days
💵 Refund Processing: 3–5 business days after approval
For return-related questions, please visit our Return Policy. For shipping and delivery questions, visit our Shipping Policy. For general product questions about stella and chewy dog food and cat food, visit our FAQ page. For our full legal terms, see our Terms & Conditions.